Payment Policy

1. Applicable Services

This Payment Policy applies to all services provided by Ragini Nursing Bureau, including Attendant, Nursing Care, Critical Care, Infant Care, Medical Equipment, and Medicine Delivery System.

Note: Payment is required before service delivery, except for Laboratory Services and Short-term Intervention Services.

2. Direct Payment to Ragini Nursing Bureau

You are not required to pay the caregiver directly in cash or cheque unless specifically instructed by the Ragini Nursing Bureau Customer Service team. All payments should be made directly to Ragini Nursing Bureau through online transfer or by requesting a cash/cheque pickup.

3. Payment Mode

Ragini Nursing Bureau accepts the following payment methods:

  • Online UPI (Google Pay, PhonePe, Paytm, etc.)
  • NEFT (Bank Transfer)
  • Cheque
  • Cash

Ragini Nursing Bureau promotes and prefers online payment in advance, which enables us to pay our caregivers on time without hassle.

Important: For Cash/Cheque pickup, the amount should be more than Rs. 1,500/-. Any amount below that should be paid online.

4. Taxes

A 5% tax will apply to all services provided by Ragini Nursing Bureau. This is in accordance with prevailing tax regulations.

5. Payment Facilities

Weekly Payment

Every 7 days, a weekly invoice will be generated and payment for the same needs to be paid in advance.

Penalty: Non-advance payment will add a penalty of Rs. 100/- on a daily basis.

Monthly Payment

This is an advance payment service. You will need to pay 30 days payment in advance.

Note: If advance payment is not made, the default Weekly payment cycle will be applied.

Festival Surcharge

Surcharge will be applicable during the festival season as an add-on incentive for the Caregiver to work and support the patient.

Surcharge Range: Rs. 100 to Rs. 300 per 12-hour visit, depending on the festival.

Notice: Surcharge fee will be informed two days prior to any festival.

6. General Terms and Conditions on Payments

  • Ragini Nursing Bureau will not be accountable for any amount paid directly to the Caregiver (CG). The service fee must be paid to Ragini Nursing Bureau, and under no circumstances will the amount paid to the CG be adjusted with the service fee.
  • If payment is not made within 30 days after the overdue date, the case will be legally filed and the dispute will be resolved in Rohini District Court.
  • The invoiced amount only includes payment charges for those visits where the attendance of the caregiver has been verified. The mentioned amount is not for all visits till date and should not be considered as the final amount. Charges for unverified visits will be added after getting confirmation from both the customer and the caregiver.

Ragini Nursing Bureau reserves the right to modify or update this Payment Policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.