Introduction

Ragini Nursing Bureau, We value your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: Name, contact details (email, phone number, address), and payment information.
• Health Information: Medical or health-related information necessary to provide patient care services.
• Usage Data: Information automatically collected when you visit our website, such as IP address, browser type, pages viewed, and date and time of your visit.
• Cookies: Small data files stored on your device to help improve your website experience.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: Delivering patient care and home healthcare services efficiently.
• To Process Payments: Handling transactions and billing for services rendered.
• To Communicate: Responding to inquiries, providing updates, and sharing relevant information.
• To Improve Our Services: Analyzing usage patterns to enhance user experience and service quality.
• Legal Compliance: Meeting regulatory requirements and fulfilling legal obligations.

3. Sharing Your Information

We may share your personal information in the following situations:

• With Service Providers: Trusted third parties who assist in providing and managing our services, such as payment processors.
• With Healthcare Providers: As required to deliver specific health services or patient care.
• Legal Obligations: If required by law, we may disclose your information to comply with legal processes, court orders, or regulatory requirements.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• Access: Request access to your personal information.
• Correction: Correct or update any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Objection: Object to processing or request restrictions on processing your data.

To exercise these rights, please contact us at info@ragininursingbureau.com.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit information from anyone under 18. If we learn that we have collected personal information from a child under 18, we will delete it as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Ragini Nursing Bureau
Head office H-29, Anandvas, DDA Market
Pitampura. Delhi 110034 Shakurpur colony, Delhi 110034
Email: info@ragininursingbureau.com
Phone: +91-7859989007, +91-7678267005

Applicable Services

• Applicable Services: This policy applies to all services, including Attendant, Nursing Care, Critical Care, Infant Care, and Rehab Care, excluding Physio and short-term intervention services.
• Direct Payments to Ragini Nursing Bureau: All payments should be made directly to Ragini Nursing Bureau. Please do not pay the caregiver in cash or by cheque unless instructed by the Ragini Nursing Bureau Customer Service team. Payments can be made online, through our app, or by requesting a cash or cheque pickup.
• Accepted Payment Modes: We accept payments via our app, online, NEFT, cheque, and cash. For convenience and timely caregiver payments, we encourage advance online payments. For cash or cheque pickups, the minimum amount should be Rs. 1500; amounts below this threshold should be paid online.
• Taxes: A 3% tax applies to all services provided by Ragini Nursing Bureau, in accordance with prevailing tax regulations.

Payment Facilities

• Weekly Payments: Invoices are generated every 7 days, and payment is due in advance. A daily penalty of Rs. 100 applies for late payments.
• Monthly Payments: Monthly payments require advance payment for 30 days. If not paid in advance, the default weekly cycle will apply.
• Surcharge: During festive seasons, a surcharge is added as an incentive for caregivers working on holidays. This fee, ranging from Rs. 100 to Rs. 300 per 12-hour visit, will be communicated two days before the festival.

General Terms and Conditions on Payments

• Ragini Nursing Bureau is not responsible for any payments made directly to caregivers. All service fees must be paid directly to Ragini Nursing Bureau; payments made to caregivers will not be adjusted against the service fee.
• If payment is overdue by more than 30 days, legal action may be pursued, and disputes will be resolved in the relevant district court.
• The listed payment amounts cover verified caregiver visits only. Unverified visit charges will be added upon confirmation from both the customer and the caregiver.

Refund Policy

Refunds, once initiated, will be credited to your account within 3 working days. Refunds are processed exclusively through NEFT.

Cancellation Policy

• You may cancel or reschedule any appointment by calling us at +91-7859989007 or through our website/app at least 24 hours before the scheduled time. Cancellations made within 24 hours of the appointment will incur a charge of 100% of the service fee.
• Rescheduling requests are subject to caregiver availability, and we cannot guarantee the same caregiver or time for rescheduled appointments.
• Ragini Nursing Bureau reserves the right to cancel or reschedule appointments without prior notice. In case of cancellation by us, any advance payment made will be refunded.